1. General Policy & Custom Orders
Our policy states that once an order is placed, it cannot be refunded for ANY reason. As each order is custom-manufactured specifically for you, every item is treated as a custom order regardless of whether it features a personalized design or a standard configuration.
There are no exceptions to this refund policy. If you encounter any issue with your order, please bring it to our attention immediately, and we will work closely with you to resolve it. Orders are strictly non-refundable, but may be eligible for a replacement if a valid manufacturing defect or error is verified by our team.
2. Global Customers (All Regions)
All products are custom-manufactured or made-to-order and are not kept as stocked inventory. This policy applies to all orders globally, regardless of the customer’s country, state, province, or location.
Because products are manufactured specifically after an order is placed, orders are NOT eligible for cancellation, withdrawal, return, or refund once production has begun.
3. European Union (EU) Customers
In accordance with applicable EU consumer protection laws, custom-made and personalized products are exempt from standard statutory withdrawal and cooling-off rights. By placing an order on our store, you explicitly acknowledge and agree that custom-manufactured automotive parts and badges are NOT eligible for cancellation, withdrawal, return, or refund after production has begun.
Summary
All orders are made-to-order and built exclusively for your vehicle. Therefore, once an order has been placed and production is initiated, it cannot be canceled, withdrawn, returned, or refunded. We are committed to delivering the highest quality custom parts and will always ensure any valid production issues are resolved through replacements.